{"id":2685,"date":"2023-02-01T03:00:41","date_gmt":"2023-02-01T03:00:41","guid":{"rendered":"https:\/\/www.vuepilot.com\/support\/?post_type=article&p=2685"},"modified":"2024-11-05T09:54:11","modified_gmt":"2024-11-04T23:54:11","slug":"troubleshooting-microsoft-power-bi-issues","status":"publish","type":"article","link":"https:\/\/www.vuepilot.com\/support\/article\/troubleshooting-microsoft-power-bi-issues\/","title":{"rendered":"Troubleshooting Microsoft Power BI Issues"},"content":{"rendered":"

Microsoft Power BI is a very popular product that we see a lot of customers using for their office dashboards.\u00a0 \u00a0The VuePilot Power BI app<\/a><\/strong> makes displaying your Power BI dashboards and reports on TV screens in your business incredibly simple, with just a few clicks.<\/p>\n

Occasionally we do come across problems where the Power BI dashboards or reports stop displaying properly.\u00a0 This may mean a previously working report or dashboard is now no longer displaying properly.\u00a0 \u00a0This could be for a number of reasons but its also fairly common that we see something change from Microsoft such as the URL structure of the report or dashboard that needs to be reflected within the app configuration.<\/p>\n

Before opening a support ticket, please ensure you have tried the following solutions as this will be the first thing a support engineer will check.<\/p>\n

1. Clear Your Local Player Cache<\/h2>\n

From the VuePilot player software (the one connected to your screens) click into the “Settings” panel and then down the bottom click the “Clear<\/strong>” button next to “Clear Cached Assets<\/strong>“.<\/p>\n

Restart the software and then try again<\/p>\n

\"Clearing<\/p>\n

<\/h2>\n

2. Delete And Recreate The App<\/h2>\n

Apps and configuration data are heavily cached, but may also change over time.\u00a0 You may have created an app with a particular URL 6 months ago, however that URL may have slightly changed now resulting in an error.<\/p>\n

Delete<\/strong> your app and recreate it using the appropriate documentation.<\/p>\n